Senior Director, Client Engagement The Company Here at Wunderman Seattle, we are a global digital agency that is: creatively driven and data inspired. We are a full-service creative agency that believes people move brands—not the other way around. We put creativity and data on a collision course to spark amazing ideas that make businesses thrive and people feel.
Everything we create has a purpose and comes from a deep understanding of human insight. Our attention to detail and to data breeds innovation. It's this kind of energy that keeps us authoring what's next, in digital and beyond.
Responsibilities • Protect and grow the agency’s relationships with its current client base as represented by growth of the relationship (both financial and health) • Support the Vice President in achieving revenue targets • Maintain each clients respect and confidence as a trusted advisor and confidant offering an open ear, sound judgment, proven business acumen and a range of relevant approaches to various issues and opportunities • Remain in touch with the agency’s day-to-day business on behalf of clients – knowledgeable and conversant in their capabilities, and the projects assigned to the agency as well as other agency partners • Effectively and confidently balance the dual expectations and business goals of the client and agency as well as the expectations of multiple clients and agency teams • Contribute to development, and oversee implementation of an annual Client Development Plan, updated at mid-year, for each client • Contribute to the efforts to develop and articulate key POV – internally & externally – relative to strategic/creative alternatives, client industries and issues • Identify and escalate specific opportunities for growth • Drive day-to-day resources on RFI’s and RFP’s, etc. Specific Requirements • 10-12 years of solid client engagement experience. • Experience in an Advertising Agency a must • Thorough knowledge of the market and trends and how this relates to our clients. • Extensive experience leading RFIs/RFPs • Outstanding and persuasive client-facing and relationship management skills • Expert knowledge of all agency functional areas; including production, media, research and database management skills • Superior verbal and written communication skills; Superior presentation skills • Extensive partnering skills with demonstrated legacy of building and growing accounts • Demonstrated understanding of Client’s goals and the subsequent development plans. • Proven business development experience. • Extensive experience of reaching and exceeding revenue goals.